The appropriateness of low-acuity cases referred for emergency ambulance dispatch following ambulance service secondary telephone triage: A retrospective cohort study.
ObjectiveAmbulance-based secondary telephone triage systems have been established in ambulance services to divert low-acuity cases away from emergency ambulance dispatch.However, some low-acuity cases still receive an emergency ambulance dispatch following secondary triage.To date, no evidence exists identifying whether these cases required an emer